"You touched our Hearts and made us feel 'as one' with the Corporate team members in the United States. We will miss you David..."
I was blessed to visit and integrate these kind hearts into one cohesive Team structure with a common mission. I will never forget the wonderful experiences of my visits to this beautiful part of the world.
Mission: Simplifying lives for tax professionals around the globe.
Our solutions are deployed globally and improve life for citizens around the world. We offer a balance of societal stability and individual pride in ownership that comes from formal registration and recognition of property ownership, leading to greatly improved Governmental services that can be delivered back to citizens due to proper revenue stream management.
Selected by GM to create a unifying, adaptive leadership culture and optimized strategic pipeline. Over the prior 8 years, 26 acquisitions occurred as part of M&A growth strategy across the USA. Five directs with 350 indirects and $60M budget responsibility.
key impact:
Lowered the artificial firewall between Operations and Product Development teams. Established a DevOps culture. Redistributed capacity to Strategic initiatives realizing 400%+ productivity gains and 90% less quality issues. Saved three contracts worth $20M total.
Fully integrated the Cochabamba teams into the Strategic pipeline. Extended visits to Bolivia to create a strong sense of belonging, respect for their talent, a shared culture (honoring differences) and shared ownership across the entire global planning system.
Retained 90% of contracts during my tenure, a 100% improvement in this volatile, politically driven arena. We had to ‘what-if plan’ based on which Mayor would be elected and rapidly adapt strategic priorities in the backlog in a matter of weeks post- election. Grew our market share by 40%, acquiring mostly new territories.
Mentored all Agile Product Managers and Product Owners, establishing a Center of Practice and proper Customer Journeys maps, centralized backlog, and rolling-wave implementation of Product Roadmaps using Lean Startup experimentation. Calibrated portfolio forecasting and broader estimation practices.
Led the OCM execution with HR and modernized the PMO practices to a SAFe-like level 4 maturity. Kotter’s 8 Step and ADKAR Communications & Execution models were used. Instituted Agile Risk Mgmt. practices.
